Shipping and Returns
Intrigue The Romance Bookstore ships goods Australia wide, and will also ship to New Zealand. Contact us for shipping rates to NZ.
SHIPPING WILL BE AUTOMATICALLY CALCULATED AT CHECKOUT.
FREE REGULAR PARCEL POST SHIPPING WITHIN AUSTRALIA FOR EVERY $140.00 SPENT. ORDERS OVER $140.00 ARE LIMITED TO THE NUMBER OF BOOKS THAT WILL FIT INTO A SATCHEL. (NEW FULL-PRICED BOOKS ONLY) * SEE ADDITIONAL EXPLANATORY NOTES BELOW
Express Overnight Post to those postcodes within the Australia Post network.
|*500gm||Satchel $10.85 (2 regular sized p/backs)|
|*3kg||Satchel $15.60 (approx. 10-11 regular sized p/backs)|
Regular Post - delivery within 2-5 days
|*500gm||Satchel $8.50 (2 regular sized p/backs)|
|*3kg||Satchel $13.80 (approx 10/11 regular sized p/backs)|
*Subject to Australia Post price changes.
**On rare occasions, parcels do go astray, however Australia Post can now track both Express Post and Regular post satchels. Thus some of the increase in price for the regular post.
Intrigue accepts no responsibility for books lost through Australia Post**
Most Trade (large) paperbacks and hardcovers exceed 500gm weight limit and will require the larger satchels. Their larger size also limits the number of books that will fit in a large satchel; a rough calculation is two regular sized paperbacks equal one trade paperback and three regular sized paperbacks equal one hardcover.
We wrap your books in paper, then in bubble wrap for protection and tape the parcel securely, before they are placed in a satchel. Packing is free of charge.
Complimentary gift wrapping is also available on request and books can be sent direct to the recipient if desired.
*NOTE: FREE REGULAR POSTAGE IS A 'ONCE ONLY' ENTITLEMENT ON EACH $140 SPENT AND UP TO THE NUMBER OF BOOKS THAT WILL FIT IN A SATCHEL.
EXAMPLES: MARY BUYS 11 BOOKS COSTING $140 - SHE IS ENTITLED TO FREE REGULAR POSTAGE FOR THIS ORDER. MARY BUYS 15 BOOKS AT A COST OF $155; 10 OR 11 OF THESE BOOKS WILL FIT INTO ONE SATCHEL AT FREE REGULAR POSTAGE, THE REMAINING BOOKS WILL ATTRACT POSTAGE AT THE NORMAL RATE. IF MARY BUYS 20 BOOKS AT A COST OF $280, SHE IS ENTITLED TO FREE POSTAGE ON TWO SATCHELS. .
IF ANY PART OF AN ORDER NORMALLY ENTITLED TO FREE REGULAR POSTAGE, IS NOT IN STOCK AND YOU OPT FOR PARTIAL SHIPMENT, THEN ANY POSTAGE COSTS DUE ON THE BALANCE OF THE ORDER ARE THE RESPONSIBILITY OF THE CUSTOMER. YOU CAN AVOID THIS COST BY HAVING OUTSTANDING ITEMS INCLUDED IN THE SATCHEL WITH YOUR NEXT $140.00 SPENT.
Payment Options (choose at checkout):
Bank Deposit: (transfer money from your account into our account). An email with our account details will be sent to you when you choose this option. Preferred method.
Credit Card Offline: we will contact you for your card details. We use Westpac's PayWay Virtual Terminal module to process off-line credit card payments. Your credit card receipt will be emailed direct to you from Westpac. For those customers who don't have an email address, a copy of your receipt will be included with your books.
PayPal: online credit card or bank deposit. Preferred method.
Customer Service Policy
Intrigue the Romance Bookstore puts customers first and we are committed to providing exceptional customer service and quality products. We endeavour to have as many of the items listed on this site as possible in stock and will contact you within 2 business days, if this is not the case, to discuss your options. We also endeavour to keep the information and pricing on all items, accurate and current, however there are thousands of books on our database and adding new titles and taking off those titles that are no longer available is an ongoing task. Generally the price showing on the site is accurate if the book is 'in stock', however the price may alter if the book has to be ordered from our suppliers. This tends to apply more to older titles. Your patience and understanding is very much appreciated.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision e.g. purchase a book that you already have. We endeavour to include the word 'REISSUE' under the book description if this is the case, but ultimately the responsibility for purchasing errors lies with the customer. Under some circumstances we may offer a 'credit only' on a book if the customer finds that they have purchased the same book from Intrigue The Romance Bookstore previously and the customer's purchase history reflects this. In this case the book must be returned in pristine condition within 14 days and at the customer's expense.
If you are unsure about a book, please contact us on 02 62557652 or firstname.lastname@example.org and we will be more than happy to check your purchase history for you.